Our Reviews

The lady said that the oil change and tire rotation would take one hour or less. She was right. Very impressive.

Easy to schedule my next day 1pm appt online. Waiting area clean and air condition, yet allowed seating outside to enjoy the rare sunshine. Work was performed in a reasonable time period. Good customer service, with familiar faces who are easy to talk to. Their inspection noticed something I forgot to mention (back wiper blade) and they asked my permission to replace it for parts only cost. Tire rotation and break check was included, as well as all fluids & battery inspection. Really appreciate the printed report afterwards. Although I have to drive 50 minutes to get there, I will continue to go because of this experience and the belief they will keep my vehicle safely running as long as possible.

I brought my 2021 Buick envision in for its 5K service and inspection. My service advisor, Jasmine, is always polite and friendly. She explained my next major maintenance appointment that needs to be done.(services and cost). Online scheduling is easy and the service techs do a great job.

Michael was so relaxed it was hard to tell he was a sales rep, and that was refreshing as a customer. He understands customer service and embodies trust. The rest of the sales and finance team were also easy to work with. This was the best car buying experience I have had in over 30 years. I wish we would have come to Titus Will for the recent purchase of our Cadillac Lyriq. We will continue to use Titus Will for our future automotive support.

I realized that I didn't have a maintenance reminder sticker on my window after I departed the dealership. I called and they told me that yes, I should have had one and they would send me one in the mail. However, it gave me a bit of a feeling of unease wondering what other little detail may have been forgotten.

Tyler was awesome

Brian in Service did an outstanding job with customer service and meeting all of my needs. Great job by the service technician Mark and my corvette is running fantastic!

This was one of the most frustrating service encounters I’ve ever experienced. Complete lack of communication, each advisor I dealt with would throw the last one under the bus and give me more excuses. CYA must be the company’s motto

Service visit went smoothly. Issue was resolved. Notification on vehicle pickup could improve. Although shuttle service is no longer available, I learned later that Lyft service could have been arranged.

Everyone was friendly, the process went smoothly.

Everything went well.. people were nice . The recall required waiting for the part. I was well taken care of, the staff were very helpful.

Quick, polite and professional.

The facilities were clean, comfortable and pleasant for waiting. There were opportunities for snack & drink purchases, if desired. The staff were all friendly, neat and efficiently working on attending to customers. It appeared things were going as they should. The “processes” all appeared to be very healthy and functioning. I would recommend leaving it alone or VERY minor changes, if any.

We are always receive great personalized service!

As usual the service was great and the staff is assume .

Always great se

The sales and financial teams were amazing! They weren't pushy and didn't try to sell us things we didn't want or need. They were extremely knowledgeable about the vehicle and the purchasing process. They were able to answer any questions we had. It was overall a very likable experience. I would definitely recommend this dealership.

Everyone involved was knowledgeable, friendly, and professional. All of my questions were answered and what I requested to be done on my car was done.

From start to finish with the salesman to finance, our experience was great. Our salesman was in training and he did wonderful! Finance explained all options and made sure we got the best rate. Great job team!

Prompt and good explanation

Lucas was an excellent sales person. Thank you!

Meisha held her ground... she is awesome ... wish i could buy her flowers ;-)

I drove by Titus Will dealership for 2 reasons. #1 to check a particular color of red I have seen around town, Volconic Red. #2 To check out the size of the Canyon in comparision to my Frontier. I was met by saleman John Moore. He confirmed the Canyon I had pulled up beside was Volcanic Red and he pulled if orward so I could get a better look inside. He offered to have us take a demo ride and explained the vehicle while we were driving. After we test drove the Canyon I told John I was intererested and he had someone do an appraisal on my trade in. John helped get a couple of additional discounts that I qulaified for. The appraisal was a bit lower than I expected, but the Red Canyon was what I wanted. John did everthing possible to make the deal go smoothly and quickly. I was impressed with John's knowledge and ability to expedite the sale. Altho the dash on the Canyon was explained well for someone young enough to understatnd computeree I have been driving for 65 years and this is the 1st vehicle I have purchased new that didn't come with a complete owners manual. That is my only disappointment.

not my first vehicle here. The professional, fair and friendly sales and service culture is what keeps my whole family coming back.

The service was great. We had to order our vehicle, and the dealership staff did a great job of keeping me informed along the way.

Best dealership I have ever done business with. I will be a customer for decades.

Always a pleasure to have my oil changed. Very curtious & profesional.

No comment

I waited less than an hour.

The cost of a simple oil change is ridiculous. Also, I like the service guy I dealt with but he tried to assumptive sell me a cabin filter. Didn’t tell me how much it cost and just told me they would replace it. It cost 60 bucks. If I wouldn’t have asked I would have been angry if I wouldn’t have known better. Lickily for me, I work on cars and know you are going to gouge me on a filter change. I appreciate the assumptive sell but if I was a person who did not know any better and couldn’t afford the filter change, you may have charged me for something that was not in my budget causing me a hardship. It’s not a pack of gum, it’s a 60 dollar filter. I just bought a name brand filter for 20 bucks saving myself 40 dollars on a very simple filter change out.

Very quick and thorough

Fast service, friendly staff, comfortable place to wait.

All the staff were great but I just have a real problem paying over $500.00 to find out what is wrong with a vehicle and then find that one of the conditions was actually under a former recall if it had broken 2 years earlier. This happened with same car when 2 months after warranty the transmission blew which apparently was also a potential problem but not covered so over $5,000 to fix. We ended up not doing repairs because way too costly to bother so $500.00 down the drain and one of the problems diagnosed possibly could be something more so no real idea what can of worms would be opening. Obviously I am more upset about the car itself and not the actual service at your dealership but who pays over $4,000 to repair air conditioning knowing if only it had broken within 6 years of notice from GM it would have been covered...just incredible that it wasn't under a full recall for whenever it happened.

Everything went very smoothly with my oil change and transmission fluid change.

Just did wheel swap a sensor learn for wheels. Great experience. Like talking with the Techs. Easy in and out without any worries, knowledgeable staff with professional work.

Our salesman, Zuri, took a real interest in us and helped us fine the car we were looking for. He was polite and helpful throughout the process.

Always a fine job and friendly folks

Brought my (30 old) truck in for a recall on the wiper motor which they were finally able to get the part. They also diagnosed my heater motor and was able to fix. They respected my truck and the work completed in a timely manner

Lack of communication.

My experience with Titus-Will Chevy GMC in Olympia was absolutely amazing. I was in the market for a midsize truck and went to multiple dealerships in search of a Chevy Colorado Z71 and ZR2 and I have spoken with other salesmen. However, I didn't get a positive vibe as the prior salesmen felt very pushy and didn't seem to listen to what I wanted in a truck. Well, that all changed when I showed up to the Titus-Will Chevy GMC in Olympia whom I have done prior business before. I should have just stuck with them in the first place without going to these other dealership. Anyways this is where I met my salesman, Dylan Ferrians. He was a wonderful person to work with. I told him what I wanted and what I was looking for and not once did I feel that he was pushy. He was very knowledgeable in the truck I wanted and answered all my questions. Even during the price negotiation process, the transaction felt very smooth and he was able to knock off a little bit more on the price during negotiations after talking to his manager. It was literally stress free. Sean was another person who was amazing to work with. He did the paperwork for the finance transaction and that was done in 15 minutes. No stress and no hassle. I am enjoying my 2026 Chevy Colorado ZR2, and I told both Dylan (sales) and Sean (finance) the same day that I am referring my wife to them. Well she was impressed with the both of them and she ended up buying a beautiful 2025 H2 Hummer EV on the same day. I recommend if your in the market for a new car or truck, to reach out and ask for Dylan Ferrians and he will definitely make your car buying process smooth.

Mario and the intern made us feel comfortable, help determine what type of vehicle we were looking for. Showed us some and we took a short drive and make the decision to purchase. The purchase price was agreed to, trade value was very good. The financial advisor, Shawn, was great. Thank all of the staff at Titus-Will Chevrolet for making this purchase go so smoothly. Gary &Joanne Graves.

Scheduling easy. Customer service good. Upon completion and pickup. The passenger door panel was dented in several places. I will be reaching out to the service manager to have this fixed.

Everyone was very professional, especially John Moore. The 2025 Chevy Trax LS is quite nice, love the interior and the newer body style gives it a more streamlined look. I bought my 2009 Aveo5 from Titus-Will in February 2010 and it had been a very good car, simple but reliable, for the past 15 and a half years. That is why I went back to Titus-Will for my new car. Chevy's are good cars.

Awesome staff.

Friendly,good service, and quick.

Friendly service tech, helpful, pleasant and efficient!

The team at your service department are good at their job and are efficient any friendly, they’re great

they all ways take good care of us! Multiple purchases through the years!

I recently purchased a new 2026 GMC Acadia AT4, and the entire process was seamless thanks to the outstanding team at Titus-Will in Olympia. David had clearly done his homework and was incredibly knowledgeable about every detail of the new model from performance specs to tech features, he answered all my questions with confidence and clarity. The team also took time to walk me through setting up OnStar, making sure I felt comfortable with all the connected services before I left the lot. Steve handling my trade-in provided a fair and detailed evaluation of my vehicle. They took the time to explain how the value was determined, which gave me peace of mind and confidence in the deal. Sean in financing worked his magic behind the scenes, creating a smooth and stress free experience that made everything feel effortless. I truly appreciated the professionalism, transparency, and genuine care throughout the process. If you're looking for a dealership that treats you like more than just a sale, this is the place to go!

After finding 28PSI in my left rear tire due to a metal piece in the tread, I drove to the Tire & Service facility. On arrival, I was greeted by a friendly representative who was told of my situation. The tire was repaired and truck returned in less than 2 hours without me having an appointment! I truly appreciate the kindness and helpful response from your business.

I fail to understand why I needed a new software load, for 300+ dollars when if the previous software induced the problem and new software fixed it, why is that My problem? Can you guys just roll out new software and charge all your customers to update to the new version? Sounds like a cash cow to me. And an unscrupulous one. I didn't do anything do make the old software quit working. This is absolutely not right. I dare you to publish my response.

my car shook when I stepped on the brakes at normal speed on the city streets. The service department made an appointment for me right away. They replaced the rotors on the front and changed the brake pads on the front of the car. They finished at 4 pm, I picked the car up and drove away, the shaking was all gone. They did a great job notifying me and correcting the problem.

Brian and Mark always give me excellent service on my Corvettes!

We have always gotten the best service from Titus will! Appreciate how they take time with us and answer any questions we might have!!

Extremely respectful and what I most appreciated was the ability to work with us for mutual benefit. It’s usually very one way with most dealerships.

To expensive

John was amazing and very accommodating, Shawn in financing was very thorough. Only complaint about the dealership is how loud the music is on in the GMC showroom, Very distracting.

I was informed that my truck required a new battery and your technicians replaced it. After the service I returned the battery that was removed and returned it to Les Schwab for testing. Their diagnostic confirmed that the battery was in working order and did not require replacement. This means I was charged for an unnecessary repair, in violation of my rights under Washington States Auto Repair Act RCW 46.71 . Accordingly I would like a full refund. I would prefer to resolve this matter directly with your dealership and not have to go thru the Attorney General's Office Consumer Protection Division. I do have documentation from Les Schwabs to support my claim. Please contact me at 360 470-2362 or averyninekids@yahoo.com to confirm how you will be addressing this issue. Thank you for your attention. Steve Avery

Tech was good but pricing for repairs are ridiculous,,you want $6000.00 I took to another auto repair station only $3500.00.. HORRIBLE HOW MUCH YOU WANT TO ROB THE CUSTOMER..

Arrived early, everything was completed as promised, appreciate their accommodating me.

Climate controls and other settings were not returned to their original settings. Concerns about a seat panel being dislodged at the previous service during vacuuming was dismissed with a “sorry” instead of “we will address that with the technicians to be more careful in the future.” The price for value added is not really there anymore.

Austin and team was very thorough and professional. I would have no problem referring someone to Titus Will.

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It was easy to get a convenient spot to come in. They rotated my tires, changed the oil, replaced the spark plugs, changed the air filters.

Very helpful and friendly as it was my first time

Always a pleasure to come to have my oil changed. Quick, efficient & knowledgeable about both my vehicles. Jasmine the service advisor is always friendly and pleasant to deal with. Also your waiting room for customer always very neat and clean looking. Best of all the variety of coffee for us customers to help ourselves to, lovely machine..

Fast service and always polite

Good

great customer service

Nice people in service dept, very pleasant.

Pleasant experience.

Customer service was very accomodating. A wee bit longer than we expected to close the deal.

Nice people quick service

Had warranty work done on wife's car, and the service team was very helpful. Car was done in no time.

good service

Very nice at the center!

Very through in servicing the car, and explaining what needs to be done

Got me taken care of in a timely manner and no issues

they were great

It was great and very helpful.

My oil change was fine. I dropped the truck off at 7:45 and when I returned at 8:55 is was completed. However, I have at issues with the lane assist and auto dim headlights since I have owned the truck and the service has been unable to fix the problem. I have had the vehicle in several times for the issue and they tell me they are waiting for GMC engineers.

I made an appointment - got in early and 2 Titus Will employees did the service in quickly. Lots of new faces behind the service counter. They were polite and quick. When I was employed, I used to buy fleets of pickups from Titus-Will. Always been good. Even in a bid process.

Your staff are very nice and professional. We both believed the car needs new tires and they told us about a special that is current. I was very comfortable with the time it took for my car to be serviced. Thank you

Excellent customer service.

Lucas was great

Brian was so helpful as always. He went above and beyond to provide great service!

They changed oil, rotated tires, but didn’t grease front end like was recommended and I asked and confirmed twice, they said yes it would be done. Than I asked AFTERWARDS IF IT WAS DONE and I was TOLD YES. They lied, it was not.

everyone was thorough with all the details

A comfortable and clean facility with a speedy service!

I worked with John Moore, He was very patient and helpful

Really good. Just don't make the customer walk from one end of the lot to the other. My salesperson Austin was super good and very knowledgeable. We also like how positive the finance manager was. Whenever I walked in I was greet right away with smiles and friendly attitudes. I also gave you a 5-star Google review!

Tonneau cover was installed crooked and not centered. Also, one of the rolled-up safety straps is missing. Dirty footprints all over new spayed-in liner. I was quoted $200 to add mud flaps. Actual charge was over $400. If I had known the full cost, I would have purchased and installed them myself. I payed cash for a brand new truck. I expected a better experience and a clean truck when I picked it up! I didn’t find the service folks to be welcoming or friendly! I don’t think I will be doing much business at this location!

I felt this repair came off without to much drama, only challenge was that part of the repair required an AC Compressor replacement that was back ordered for like 6 weeks. Out of dealer control but once it arrived I was scheduled in a week later it was completed.

Very friendly and helpful

You had me bring the truck in for the third or fourth time for a lane assist and auto headlight warranty issue but when I got there you told me you could not fix the issue. I questioned why I needed to bring the truck in again and was told you needed the truck. It has been over a year that I have the problem and GMC can’t or won’t correct the issue. It has me very frustrated.

The ease in which the purchase occurred was exceptional. Dylan was knowledgeable and easy going without being pushy. He allowed me to take my time as I discussed the numbers with him. The Finance Director made that process quick and easy.

The service was precise and timely. I am pleased with the staff.

Friendly, professional, quick service

My Tahoe needed a new battery ASAP. Jasmine was very helpful working me into the schedule so I got what I needed.

good experience, no pressure got the right vehicle for me

Very fast service.

repairs were done in less than the estimated time

The Staff is ALWAYS extremely inviting, helpful and informative.

Polite, on time. Was informed it was free 1st check up but was never told that included a free oil change, which I paid for elsewhere

Quick

Everything was seamless from start to finish. Dave Foss did an outstanding job and had everything ready for us when we arrived. He guided us through the process and we were on the road in under an hour. Excellent customer service!

Friendly, very professional, always offering drinks something to eat. Definitely recommend to others!

The car is running so well! But they neglected to reset the clock to the correct time!

Amanda, at the Titus Will in Olympia, was wonderful. She was welcoming, with the best smile, friendly and thorough. When I arrived for my appointment I let her know that our app notified us a filter replacement was needed. She let me know she would update our appointment with that information, without a blink, and reassured me the technician would look over the verify that the replacement was needed. We were able to take a nice walk with our dogs while waiting for our vehicle to be serviced. Amanda called to let us know that our back wiper blade needed to be replaced, but I missed her call. We replaced the wiper blade, per her recommendation, once we got back to the dealership. Overall, a great experience!! Thank you for all of your help and knowledge, Amanda. The cherry on top was your amazing smile and pleasant demeanor.

Dealership was great, everyone was friendly and easy to talk too.

Pleasant, courteous and efficient staff.

By the end of the process, the repair came out better than expected. The repairs were done much faster than.originally promised because parts came in sooner & they were covered by factory warranty. The warranty coverage saved me hundreds. Thank you for making it All happen

Pros: Quick and easy process. Everyone was professional. Was able to fix an issue with finance within 48 hours. Cons: Salesman probably should ensure the customer looks over the entire vehicle being purchased for all the features. (Although it's the buyers responsibility). Offer free oil changes for new vehicles over the warranty coverage period.

Very friendly staff. I like the smiling faces. Processional, efficient and comfortable waiting area.

Very friendly staff and work was done promptly. What was done was fully explained and what would be needed in the near future was also fully explained.

Without fail, when I have to take my truck in to be serviced or repaired, the Team in the Service Department always goes above and beyond. I'm always kept informed of what is going on and get my vehicle back on time. This Team ROCKS!

The service message for the tire monitoring system had come on so I made an appointment. Everything went smoothly, a new sensor was put in and I was on my way.

Arrived before my scheduled appt. The team was ready and took my vehicle in and the service was completed very quickly

Very helpful

Dropped off my Canyon at requested time and was told they would call when ready. A couple of hours later I received a call my vehicle was ready. My brand new Canyon has 2000 miles since purchased and so far I have received 2 emails offering me to get an appraisal for trade in. Maybe a bit over anxious sales folks?

They were vary understanding of my needs and recommended the prefect truck for me and the number were the best for what trim i got the process was different then any other dealer i went to because they pulled my credit right a way and got me numbers customized to me and that way i look at it now is the best way overall best experience i had a Titus will yet looking forward to doing more business with you guys.

As always great service

Excellent from beginning to end.

Called for an oil change - was directed to the "lube" center. So stupid, still have to make an appointment. Needed my tire pressure sensor(s) reset while there, they couldn't do that at the lube center. So I was sent to service center after my oil change/tire rotation/new wiper blades. When I got there, they made me make 'ANOTHER' appointment!!! I did call first and who ever I talked to in service said it's no problem to reset, only takes a minute. In your defense it was 4:30ish, but again what the heck.

Excellent job on the purchase of our new car. We would recommend them to everyone!!!!!

Polite

poor

Staff was friendly and professional. Completed the service on time. Good experience.

It's was great

I added a foldout toolbox and had an oil change. Service was excellent as always.

Courteous, professional, friendly.

Not happy about how they sold my wife on a new cabin air filter when it was a reusable K & N filter and new wiper blades when we had recently changed out for ceramic blade wipers. Alot good money and products thrown away.

Lennis took care of all my needs immediately. Easy purchase with him. He met every expectation with the purchase.

The service was what I expected.

Great, fast and friendly

The crew was quick and polite telling me what was done and what the next step was going entail.

5 new and 1 pre owned. Last 3 GMC Sierra. Lennis is our go to guy. We go and know were driving away. Great truck great price.

Van is was great,, helpful, knowledgeable and very professional. However, I’ve never had a worse experience in the finance dept, it took over an hour for something that could have been quick.

Eli was awesome. I needed brakes before a trip and he was able to fit me in so that I would have a safe trip.

Our salesman Dave Foss always does a great job in offering us choices and helping us make the best fit for us.

I normally give 5 stars to Titus Will as they are generally polite, efficient and honest. This time, however, I called in for an oil and tire rotation appointment and the service staff person I talked to neglected to inform me that my car was also due for more extensive 30k servicing. This meant I had to schedule a second appointment on another day and it is a 60 mi. round trip.

Friendly, professional, knowledgeable, and timely

Service performed as expected, wife waited at dealership and experience was nice.

I brought my truck in towards the end of October. I was told it would probably be a month before the repair could be done, which I thought was a long time, but understood. My truck was not repaired until the very last week in DECEMBER (2 1/2 months later). I was told just prior to Thanksgiving that it would be done that week, or at the latest early the following week. That didn't occur, then I was told it would be the following week....each time there was a different excuse for why it wasn't being done. One time, my advisor told me it would be definitely done by the following Monday or Tuesday, and ready for pick up. When I called on that Tuesday, the advisor said...oh I meant Thursday or Friday...which it ended up not being done then either. It got to the point where I just stopped checking, because I felt like I was just being fed a story. I WILL NEVER work with Titus Will again...which is unfortunate, because we will be in the market to purchase a new truck within the next couple years...I just know I won't buy it from Titus Will.

They found the problem and replaced the part.

What wonderful staff. They treat you with respect and kindness. Dale

As always, staff was pleasant and efficient during my experience.

It was great and fast which I appreciate.

I did not appreciate being insulted by your offer on my trade-in. I knew my pickup was worth $30,000 but you offered 18,000 and now I see you have it on the lot for 32,000. You acted like I was an idiot for knowing what my truck was worth. Maybe try being honest and not a car salesman. Thank you.

Quick, efficient and all great

did good

All personnel were polite, friendly and expeditious. All expected actions were done well without issues in what seemed a very short time.

Got there early, got in early, got out early. Great job.

Was a smooth experience and appreciated the quick turnaround on finance paperwork/final deal. Thank you!

The staff was very friendly and helpful. Technicians went beyond my regular service and helped to restore the paint on a spot on my truck door. It was very much appreciated.

Everyone I worked with on my purchase was very knowledgeable and worked hard to answer all my questions without making me feel like I owed them anything. I would highly recommend them.

I was greeted with a smile as got out of my car. The women who managed my oil change came across as positively engaged to be providing service to me. This is refreshing and to be commended.

Go

Very quick repair.

Things went as I would expect. The only glitch was that Titus Will has 2 service entrances and I had to drive around the block to where my truck was parked. When I called to make the appointment no one let me know which entrance to use based on the service my truck was to receive.

When I called to see if a part was available, they had it in stock. Was able to get in right away and have the part installed.